Frequently Asked Questions
We’re here to help you
1. What services does Mum's Laundry offer?
We provide a full wash, dry, and fold service. You can drop off your laundry at any of our locations or book a pick-up and delivery through the Mum’s Laundry app.
2. How can I book a laundry pick-up and delivery?
You can easily schedule a pick-up and delivery through our Mum’s Laundry app. Simply download the app, find your nearest store, select your service, and we’ll take care of the rest.
3. What are the prices for your laundry services?
Our pricing varies based on the service you choose. Please check our Promotions and special offers or contact your nearest Mum’s Laundry branch for specific pricing.
4. Do you offer any promotions or discounts?
Yes, we regularly offer promotions and special deals. You can check the “Promotions” section on our website or through our app to stay updated on the latest offers.
5. Is Mum's Laundry eco-friendly?
Absolutely! We use eco-friendly detergents and water-saving technology to ensure our processes are as sustainable as possible. You can learn more about our eco-friendly practices on our website.
6. What happens if I lose an item in my laundry?
We take great care in handling your laundry. In the rare case of a lost item, please contact the branch where you dropped off your laundry or reach out via our app, and we’ll work to resolve the issue as quickly as possible.
7. How long does it take to get my laundry back?
Typically, our standard turnaround time is 24 hours. However, express services are available if you need your laundry cleaned faster.
8. Can I track my laundry order?
Yes, you can track the progress of your laundry through the Mum’s Laundry app, ensuring you’re always informed of where your laundry is in the cleaning process.
9. Do you have a loyalty program?
Yes! Our loyalty program offers great rewards and discounts for repeat customers. You can join via our app and start earning points with every wash.
10. How can I become a Mum’s Laundry franchisee?
We offer exciting franchise opportunities! For more information, visit the “Franchise Opportunities” section on our website, or contact us directly to discuss how you can start your own Mum’s Laundry business.